We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: John's Appliance & Bedding is committed to best-in-class customer service, and we want you to love your new appliance or mattress purchase. Our highly trained sales staff is equipped to expertly assist you in selecting the right product at the time of purchase. Should you wish to return an appliance, we will accept products in like new condition within 30 days. The customer will be responsible for delivering the returned item and delivery / installation fees are not refundable. Returned items are subject to a restock fee up to 25%.
Mattresses are not returnable, with the exception of mattresses covered by a manufacturer's comfort guarantee, which requires the customer sleep on the mattress for 30 days and exchange the mattress for another model within 90 days (there is no credit if customer selects a less expensive mattress). The customer will also be responsible for a $60 comfort exchange fee charged by the manufacturer.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders will be charged the current sales tax. In-state orders will be charged a 6.5% sales tax in our South Daytona, New Smyrna Beach and Orange City locations and a 7% sales tax in our Palm Coast location.